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New Case Studies Added to the Website

A couple of weeks ago we asked our rtNOW agents to give us some examples of calls they have had.  It was exciting to hear agents come out with story after story of how rtNOW helped staff and patients at hospitals and in nursing homes.  Particularly exciting to us were the transfers avoided, and how well our agents interacted with remote staff members as part of the team.

Here is a compilation video of some real-world case stories in which our telerespiratory therapists saved the day.

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Nurse Testimonials of rtNOW

A wise man once said, “Let another praise you, and not your own mouth”.

With that in mind, we would like to offer you some quotes from nurses who have worked with our telerespiratory therapists at rtNOW on a daily basis. These quotes are taken from our nurse testimonial video.

Lynnae Pelzel:

“rtNOW has benefited us in a rural setting dramatically.”

“They can troubleshoot for you or they can help you out with a COPD exacerbation or whatever the emergency is or even a non-emergency.”

“We don’t have many resources and going to someone who specializes in that area really causes comfort for the nurses and helps out the needs of the patient.”

“Our team now is beneficial for any institution especially a small rural setting where we do not have our therapists on staff 24/7
It’s very easy to use as nurses and they make the patients feel really comfortable too.”

Brittney Green:

“In our small facility, we don’t always have a respiratory therapist here so using rtNOW we can call them on the iPad in the emergency room or in a patient room…”

“They show you everything that you’re supposed to do their kind of hands-on right there for you to look at and talk to.”

“I’ve used it in the emergency room, I’ve used it in patients rooms in specific situations.”

“They can help readjust settings and things like that that I don’t specifically know because we have so much that we have to know.”

It’s really nice to just be able to ask questions they never make you feel like you’re asking a dumb question or anything like that.”

“rtNOW has definitely avoided transferring patients especially in our small town area”

“We don’t have a respiratory therapist in-house and you might not have as knowledgeable staff at the time or the doctors on their way but they’re not here yet you’re going to just click and pull them up and ask any questions at all that you have.”

“Its direct patient care they’re right there on the screen can talk to you face-to-face.”

Katie Bloedow:

“They know everything about the equipment that we have in house even if they’ve never stepped foot into our hospital.”

“Using rtNOW is extremely easy it’s a matter of picking up the phone and push a green button on an iPad.”

“Whether or not they should, you know, be on the BiPAP or I need an extra set of eyes to help me assess their breathing to give us recommendations as nurses or even to the physician…”

“I feel that with the support that they give us 24/7 365 that I’m more comfortable and competent in our equipment and more confident in my skills as a nurse.”

“I’ll have a patient that maybe isn’t doing so well and then I’ve used rtNOW and their recommendations and I’ve seen my patient turn a corner for the positive.”

“We also then can provide that service right here in-house where maybe a transfer would mean that they have to go somewhere else where someone is in-house to provide that.”

“I have used rtNOW and I think it’s awesome.”

Naomi Weiss:

“I feel like if I ask them a question they already kind of know what I’m gonna ask and they’re prepared.”

“rtNOW has absolutely made me feel more confident in my job.”

“They’re very supportive they’re very confident in what they do.”

“We’ve had several instances where in the middle of the night we’ve had issues with the equipment the mast not fitting properly just questions about a patient’s status and they’ve always been very helpful.”

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The AARC Recognizes rtNOW’s Efforts in Creating Telerespiratory

We clearly remember traveling to conferences in 2015 ready to sell rtNOW to hospitals and skilled nursing facilities as a telehealth solution for respiratory care.  Little did we know at the time that we would spend years educating providers about what telehealth is, let alone how our solution solves many of the problems with respiratory care that rural organizations face.

Breaking new ground in healthcare is a strange and wonderful process.  There is an excitement for the initial idea – a vision of how great healthcare could be if you can simply remove barriers.  Then comes a pilot, where you work closely with a facility until you iron out the operational details, declaring to yourself and the world that it can be done.  Then comes the first sales cycle including a definite period of time where you struggle simply to convey the concept to others.

And then there comes a point, years later, when you are recognized by the leaders in your field as the pioneers of a solution that will propel everyone forward.

This past week we were recognized by the AARC for our efforts in the creation of telerespiratory in the latest edition of the AARC Times.

This is a wonderful article, and it goes through quite a bit of our history and experiences from both the leadership and staff.

Since the interviews for the article occurred we secured our first client in another state – Missouri.  And with it, we had more “firsts” to work through.

We have a culture here at rtNOW.  It is a culture of innovation.  It is a culture of making “it” happen.

When we meet for our executive meetings, each quarter we go over our core values.  These values guide every aspect of who we are and what we hope to achieve.  We set a vision for the future, and our values guide that process.  I believe it is appropriate to reflect on these values today.  Values such as:

We innovate simple solutions.
We decisively improve.
We are respiratory experts.
We are professionally approachable.
We make it happen.
We follow through.
We empower people.

However, as we begin to be recognized as the world’s leading authorities in the emerging field of telerespiratory, one seems to ring louder  than the rest:

We are respiratory experts.

rtNOW was created by respiratory therapists.  A group of experts who were, and are, the best in their field.  And as such, rtNOW is more than just a business, it is a passion, and an extension.  It is an extension of some of the best therapists in the world to deliver the best possible respiratory therapy to patients.  And a passion to see the patient have the best care possible.  And more than anything, out of a desire to empower respiratory care at every point along the way.

It is good to see that the passion we have is catching on and empowering people.

 

 

 

 

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