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rtNOW Announces New “HME Services” Line

FOR IMMEDIATE RELEASEContact: Chuck Stadler Jr. – rtNOW
Phone: (989) 284-0198
Email: chuck@rtnow.net

rtNOW Announces New “HME Services” Line

Telerespiratory Line includes Remote PAP Setup, Remote PAP Adherence, and Remote Vent Follow-Up

FRANKENMUTH, MI, April 1, 2021 – Telerespiratory company rtNOW announced today a new line of services aimed at the HME market, collectively known as “rtNOW HME Services”.  These services include Remote PAP Setup, Remote PAP Adherence, Remote Vent Follow-Up, and their previous HME On-Call service.  

“We are excited to empower HME companies with these new service lines.  They will provide a pressure-relief valve for HME companies and their respiratory therapists during the current and growing RT shortage.  Our HME Services line will allow companies to scale fearlessly, taking care of a costly bottleneck that would otherwise be an obstacle,” said Chuck Stadler, Jr., President and CEO of rtNOW.

The service line includes flexible price-per-visit options, and includes rtNOW staff using their proprietary telehealth software, CoreLink, to establish a secure HIPPA compliant video connection.  

“Our executive leadership includes a respiratory therapist with HME experience.  Our eyes have been on the HME space for years, and we are now able to bring a cost-effective, per-visit model to HME companies that want to be a hero to their staff respiratory therapists while preventing ‘RT Burnout’.  Our company’s purpose is to empower respiratory care, and we are excited to drive healthcare forward with innovative services for HME providers.”  

rtNOW is a telerespiratory staffing company based in Frankenmuth, Michigan that services clients nationwide.  It has unique access to experienced, licensed, respiratory therapists, and is known as a pioneer in telerespiratory care.  

For additional information about rtNOW please visit www.rtnow.net or contact Chuck Stadler at chuck@rtnow.net

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Top 5 Reasons HME Companies Need Telehealth

Top 5 Reasons HME Companies Need Telehealth

Being a HME company in America isn’t easy.  You want to provide quality care for patients, but every year it seems to get harder.  There are respiratory therapist shortages, dwindling dollars, mountains of regulations, and billing rates that are simply not adequate?  

The good news is that there is a pressure-release valve, and it’s name is “HME On-Call”.  If these problems sound familiar, read on for 5 reasons you should consider a telehealth solution. 

Patient Safety

Prior to the coronavirus pandemic, attitudes toward telehealth were mixed at best.  The prevailing attitude (among the elderly in particular) was that visiting a hospital or having a provider visit the home were the “safest” options, and many people simply didn’t question whether or not this was accurate for their particular circumstances.  The reasons for this range from personal habit to lack of physician adoption, but one thing that can be said for certain is that coronavirus has dramatically shifted public opinion – especially in elderly populations.  

Hospitals and providers that used to be considered safe are now viewed as potential dangers – and for good reason.  It makes little sense to get in-person training or troubleshooting on a piece of equipment while being potentially exposed to coronavirus.

Enter telehealth.  

Telehealth can mitigate unnecessary trips to patient homes, reduce hospital readmissions, and provide patient confidence that they are getting the safest form of care possible in a pandemic and post-pandemic world.  This can reduce stress and at times provide working equipment faster than dispatching a technician, further contributing to the overall health of the patient. 

Provider Safety

The same reasons for mitigating exposure to patients can also apply to providers.  Coronavirus has shown that danger exists not only to patients, but to clinicians and technicians entering the home environment.  With the delay in onset of symptoms, challenging access to testing, and an ongoing growth of knowledge of the virus, the best answer to protect providers (and the companies that employ them) is to limit contact with patients.  As such, telehealth has emerged as a powerful and necessary resource to handle all but the most essential home visits.  It protects providers, preserves essential supplies, limits liability, and fosters a confidence with employees that their lives are protected and valued, resulting in both tangible and intangible benefits.

Telehealth Reduces Expenses

Is there any HME cost more unnecessary than dispatching an RT or technician to plug in a machine?  The great news is that there are numerous ways that telehealth can be utilized to reduce these trips.  From tracking a line problem to confirming that a GFCI outlet has been reset, telehealth can be utilized as a first line of defense before sending someone to a patient’s home.  

A potentially greater, although harder to define, reduction of expenses can be found in reducing “RT Burnout”.  With the current shortage in respiratory therapists, it is more important than ever to keep RTs satisfied in their job.  As such, removing on-call demands – especially the unnecessary ones – goes a long way to showing respiratory therapists they are valued.  This boosts morale and reduces attrition, reducing the HR burden associated with replacing an RT, as well as the costs associated with downtime.

The Competitive Edge

Telehealth is still in its infancy – especially in the HME/DME space.  As with most new technological solutions, those who reap the greatest benefits are those who adopt the changes early enough to maintain a competitive edge.  The use of telehealth can be communicated to your clients – providing another value-add that shows you are on top of industry changes.  The associated benefits to patient and provider health are selling points that can position your company as the vendor of choice.  Speaking of positioning, it also allows the ability to scale your business in ways previously unattainable as some of the limits of time and space are removed from everyday tasks.  

Patient Satisfaction

Moving a step beyond patient safety, we can begin to focus on areas of customer service.  Telehealth technology and workflow can provide a level of patient feedback that is consistent and reportable.  Is the technician or provider representing your company well? What areas of improvement or innovation can be found?  Giving the patient a voice while taking care of their problems remotely can be a powerful way to create lasting relationships with your company without sacrificing time or money.

Making the Move to a HME Telehealth Solution

rtNOW pioneered a HME telehealth solution called “HME On-Call” – a service that provides telerespiratory therapists to HME patients up to 24/7/365.  HIPAA-compliant telehealth software is utilized, and the therapists are trained to troubleshoot HME equipment in any state.  If your HME company has trouble with “RT Burnout”, unnecessary dispatches, and patient/provider safety, then visit rtnow.net/HME, call (833) 786- 6948, or email Curt Merriman at curt@rtnow.net

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“HME On-Call” Provides HME/DME Telehealth Resources

Contact: Curt Merriman – rtNOW C.S.O.
Phone:(833) 786-6948
Email: curt@rtnow.net

“HME On-Call” Provides HME/DME Telehealth Resources

Initiative aims to reduce “RT Burnout” while improving patient care.

FRANKENMUTH, MI, October 13, 2020 Telerespiratory pioneer rtNOW announced a new service aimed at solving respiratory therapy problems in the HME/DME healthcare industry.  Named “HME On-Call”, the service provides 24/7/365 access to a respiratory therapist who is trained to troubleshoot HME calls using proprietary telehealth software.

“HME Companies have had a rough time keeping respiratory therapists – especially during the current RT (respiratory therapist) shortage,” said Chuck Stadler, Jr., President and CEO of rtNOW.  “A large part of the reason is that too much is required of them.  Our telerespiratory therapists have been trained to navigate the complexities of HME equipment, patient interactions via telehealth, and how to dispatch a client’s RT only when necessary.  As a result, patients and providers are safer, disease exposure is mitigated, and respiratory therapists are able to have the work-life balance necessary for a long-term position.  This also reduces costs associated with RT turnover, downtime, and continuity of care.”

The concept of telerespiratory care has been rapidly gaining momentum in recent years.  rtNOW has had success as the first respiratory-care specific telehealth company in the nation. 

“We have been fortunate to maintain a culture of innovation, and our services have been well received.  HME On-Call utilizes our CoreLink software solution, making HIPAA-compliant telehealth easily accessible to most patients.  We know the industry well, we want to connect patients and providers, and we have a passion for empowering respiratory care,” Mr. Stadler said. 

rtNOW is a respiratory care telehealth solution that provides up to 24/7/365 access to an experienced, licensed respiratory therapist.  It provides inpatient and outpatient respiratory care solutions, as well as solutions for higher education and HME/DME companies.


For additional information about rtNOW please visit www.rtnow.net/HME or contact Curt Merriman at curt@rtnow.net.


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